First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
Simply put, JLUIT’s Managed IT Services cover all your technology needs. We handle everything from hardware and software sourcing to installation, technical support, and IT staffing. As your trusted IT partner, we provide ongoing maintenance, system upgrades, and fast-response support—so your business stays secure, efficient, and always running smoothly.
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
We collaborate closely with each client to define clear, tailored expectations. Our service level agreements (SLAs) include measurable performance standards and outline specific consequences if those expectations are not met.
Managed IT service contracts can vary significantly between providers. Some offer flexible month-to-month plans, while others require multi-year commitments. Pricing structures also differ—certain providers charge a high upfront fee with lower ongoing costs, whereas others spread the initial setup costs across the contract term with a moderate monthly rate.
Follow these steps to help resolve the issue or prepare it for support:
Document the Problem
Write down any error messages exactly as they appear.
Take screenshots of the issue, including the full screen if possible.
Try to Recreate the Issue
Repeat the actions that led to the problem.
Note what happens and when the error occurs.
Restart the Application or System
Close the affected program and reopen it.
If the issue persists, restart your computer to refresh the system.
Contact Us
Provide the error message, screenshots, and a brief description of what you were doing when the issue occurred.
Mention whether restarting the system helped or not.
No problem—we provide scalable solutions tailored to your exact needs. Whether you’re looking for a full suite of managed IT services, consulting, security solutions, or service desk support, JLUIT delivers it all through a customized flat-rate plan that’s both simple and affordable.
Flat-rate billing allows you to plan your IT expenses with confidence, so you can stay focused on your core business goals. Each service package is tailored to your unique needs—meaning you only pay for what truly supports your operations. At JLUIT, we serve as your one-stop shop for all managed IT services, delivered at a predictable monthly cost. No surprise fees. No inflated hours. We don’t profit from your pain—we succeed when you do.
We pride ourselves on being ecosystem agnostic—no matter what tools your team uses, we’ve got you covered. Whether it’s Google Workspace or Microsoft 365, Windows or Mac, Android or iOS, we provide seamless support across platforms. Need to set up a server onsite or host one in the cloud with Amazon Web Services or Microsoft Azure? We’re ready. Planning to transition from one ecosystem to another? We’ll guide you every step of the way.
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